Frequently Asked Questions

Delivery & Installation

I don’t live nearby any of your stores, is my pool table delivery still free?

We offer free home delivery to 100% of all residences within the Continental U.S. (excluding AK and HI) and Canada (excluding ????) . There are a few exceptions where a delivery surcharge may apply, so if you live in a rural area that is 30 miles or more away from a city or a location where access by a freight delivery truck might be restricted, you can call us at (800) ?????? to confirm that free delivery is available to your home address.

What about Alaska, Hawaii, Nothern Territories ???? ?

We don’t deliver to AK, HI or outside of the U.S., but we can accommodate any customer who is arranging their own delivery. We will coordinate a pickup from any one of Brunswick Billiards warehouses with the freight carrier of your choice at no extra charge. Tell them to expect a palletized load of approximately 1,000 pounds. In this case, any shipping damage is the responsibility of your carrier so be sure you have adequately insured your shipment. If you live outside of the U.S. or Canada we will need to coordinate your payment via wire transfer so please contact us via for those instructions.

My game room isn’t yet complete so I’d like to schedule my delivery some time in the future, is that possible?

Yes, we can hold a pool table order in our warehouse for up to six months for no extra charge. Just complete your checkout on our website or by phone at (800) ?????? and when we call you to schedule delivery, indicate that you want the order placed on hold for a while. Then give us a call at least two weeks in advance of when you’d like your pool table installed.

I want to use my own installer, is that possible?

Yes, an experienced pool table installer will be able to uncrate, assemble and complete the installation of any one of our tables. Instructions are included to assist any installer that is unfamiliar with the Brunswick Billiards product line. Our warranty does not cover damage caused by improper installation, so it’s best to use our installers when possible.

Product Questions

I don’t live nearby any of your stores, is it possible to get samples of the wood finish and cloth colors so I can see how they will match my other furnishings?

Yes, we are happy to ship you finish and cloth samples at no charge. Please call us at (800) ?????? or email us at sales@pooltablestore.ca and let us know which finishes or cloth colors you would like samples of.

Privacy & Legal

We will not share your personal information (name, email, address, phone) with anyone for any reason unless compelled to do so by law. Your information is only used to process your order.

Security

We utilize a secure site PayPal for our shopping cart and account management, using encrypted transactions for all your credit card and personal information. When you see ‘https’ rather than ‘http’ in your browser’s address window when checking out, the data is encrypted as it is passed between your computer and our servers. This prevents outsiders from obtaining personal data or credit card information as it is sent over the internet.

Legal Notice

pooltablestore.ca accepts no responsibility for the proper use of the products purchased and makes no warranty, either expressed or implied, as to the fitness or applicability of the products we sell for any particular use.

Returns

We offer a 30 day satisfaction guarantee on all the products we sell, except pool cues with non standard options or engraving. Pool Cues with special options have the full manufacturers warranty. Cues after being chalked are considered used and are not returnable. If you’re not satisfied with the product, return it back to us for a full refund, exchange or credit less any shipping costs. All we ask is that you keep all packing materials and, send the product back to us in as-new condition in the original packaging. No return authorization number is necessary. Just ship it back to us with a note indicating how you’d like us to handle the return. Contact us for details if you are returning a pool table or gaming table.